For e-commerce brands with 100+ reviews per month
Ad spend scales your review problem. Every bad review hits ROAS directly. Audienca flips that.
For E-Commerce
Reviews save or burn your ad spend.
Audienca answers every Trustpilot, Trusted Shops and Google review in your voice. Grounded in your shop, your shipping policy and your product docs.
- A 1-star review on Trustpilot before the Black Friday push hits your conversion directly.
- Shipping complaints you read after hours, reply emotionally, escalate unintentionally.
- At 500+ reviews per month, someone on the team does effectively nothing else.
- Generic AI always answers the same way; your customers notice, and it hurts your brand.
How Audienca makes the difference
Your brand. Your catalogue.
Shipping policy, FAQ, product data and tone-of-voice in once. Audienca cites your real terms, not made-up promises.
TwentyFive: reply matched to the customer.
An angry first-time buyer needs different language than an angry returning customer. Audienca reads what the customer actually wants and writes for them.
Hold Trusted Shops at 4.8.
DrainMaster keeps Trusted Shops steady at 4.8 with Audienca, without anyone writing reviews after hours.
A concrete example
Maria K. · Google Reviews ★★☆☆☆
“Shipping took 6 days and the packaging was damaged. Not what I had hoped for.”
Audienca · Drive, Maria wants speed and a clear next step.
Hi Maria, fair point, 6 days is too long. Tell us quickly what makes this right for you: refund of the shipping cost, faster reshipment or a call from our service lead. You will hear back today.
Drive, Maria wants speed and a clear next step.