Everything Audienca actually does.
Behind "answer reviews" sit six features that together make the difference. Here all of them in detail, with screenshots from the running system.
Every channel. One inbox.
Google reviews, Trustpilot, Trusted Shops, Instagram comments, Facebook posts, support email, LinkedIn: everything flows into one inbox. Filter, label, escalate like your CRM.
Replies grounded in your docs.
PDF, Word, Markdown, URLs uploaded. Audienca indexes the knowledge and quotes concretely instead of making things up. Every reply with a source.
The personality behind the message.
25 fine personality signals across 7 layers. Audienca reads what the customer actually needs from their words and writes accordingly. Scientifically grounded since the 1990s.
Facts and tone checked. Before sending.
Every reply checked against your knowledge base and tone-of-voice rules. Score 0-100. Below threshold? Goes to 4-eyes review.
- Quelle zitiert (AGB §4.2)
- Ton passt zum Kundenprofil
- Keine Halluzination erkannt
- Markenwortschatz eingehalten
Clear cases answered automatically.
When the quality score is high enough and no escalating trigger words appear, Audienca sends on its own. You see everything in the audit log.
The rest you'll see when you try Audienca.
Set up in two minutes. No credit card.