For SaaS teams scaling support
Your docs are good. Audienca turns them into a reply engine. Brand voice stays, response time drops from days to minutes.
For SaaS & Apps
Support that sounds like you. Not like a template.
Audienca connects App Store reviews, support email and G2/Trustpilot to your docs and brand voice. Tier-1 becomes automatic, Tier-2 escalates to you.
- App Store reviews go weeks before someone replies. Conversion drops.
- Support email repeats, but answering each one individually costs hours.
- G2 reviews sit unanswered, you lose the last word.
How Audienca makes the difference
Docs as the single source of truth.
Your technical docs, changelog and FAQ uploaded once. Audienca quotes concretely and correctly. No hallucination.
TwentyFive for emotional escalations.
Distinguishes frustrated power users from overwhelmed newcomers and replies accordingly.
Tier-1 on auto-pilot.
Recurring questions answered automatically, with source citation. Tier-2 lands in your team's inbox.
A concrete example
Patrick L. · App Store ★★☆☆☆
“The new version keeps freezing on export. Used to work fine. Please fix.”
Audienca · Insight, Patrick wants a clear diagnosis and a fix.
Hi Patrick, known issue since 4.2.1 affecting exports larger than 50 MB. Fix is in 4.2.2, rolling out this week. Workaround: Settings, Export, enable "Chunked Mode", that bypasses the issue. Let me know if it works for you.
Insight, Patrick wants a clear diagnosis and a fix.